Only a few disagreements can be more scandalous to any business than a dispute with an employee. This is why understanding the process of mediation is necessary for any organization. Although conflict is inevitable, there are ways to resolve it early. Here is how you can avoid these disputes before they become full-blown conflicts:
The first thing that you need to do to prevent further conflict is to understand the reason behind it. Keep calm so that you can get a better picture of what’s happening. Most disputes are resolved when people start to listen. Thus, when a conflict is beginning to brew, it’s helpful to pause and think about the cause of the problem itself.
Consider Using Rewards and Coercion
Rewards and coercion are two of the six bases of social power, which gives you the right amount of leverage that you need. According to Harvard University, as a leader, you have access to both bases to help you encourage good behavior. You can reward disputants for changing their undesirable behavior or punish them if you can’t work out any solution. However, you need to be cautious when it comes to coercion tactics since they can worsen the conflict.
Attack the Problem Alone
Putting the blame will not help anyone. Thus, instead of figuring out whom to blame, you should try to focus your energy on solving the problem instead. Doing so will make it much easier for you to manage the employee and resolve the issue at the same time.
These are just some of the things that you might want to consider when going through a mediation process. You can work with a reliable lawyer to get the legal assistance that you need.